I have had many experiences with failed 'boosters' of this or that. However, your
Desktop thankfully is not one of them. Quite the opposite it works extremely well. I recently switched from an old but very reliable flip phone to an Android which allows me to access web while traveling but the phone performed miserably in my home. However,
. I appreciate the excellent instruction booklet as well... For a tip, I should add that I found there are now available telescoping plastic handles (meant for brooms and such - purchased at a local hardware store) that work well to attach the device. I used U-bolts to attach the telescoping pole to my porch railing and then extended it up without having to climb on a rather steep roof and without digging a hole or putting holes into any woodwork.
Maryland
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I don't usually write fan letters. But I just wanted to tell you how pleased I am with the
MobilePro. I spend a lot of time on the road in remote areas and need to connect to the internet.
This device is like magic. Really well done! And the kit is perfect for me as it includes the "indoor" mounting kit which I use inside my van which has a fiberglass roof (so I can't use the magnet mount antenna).
As a side note, I think part of the reason I am so pleased is that I was skeptical about how well this would work. From searching the net, customer reviews are very varied. Not just with the
MobilePro, but with all cellular boosters. Some love them, others say they don't work at all. I wonder how much of that is just "operator error" ... clueless people who don't read the manuals thoroughly or just don't understand what the device is good at (boosting a weak signal, not creating one where it doesn't exist).
Anyway, thanks :)
David M.
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I recently installed your
DB Pro product and I must say that I was absolutely astounded at the results.
I literally transformed my home office from a virtual “dead zone” to complete coverage throughout my entire house... I have been in the technology field for almost 30 years and have NEVER come across a situation like this before. The combination of a rock solid product, extremely knowledgeable technical support and over the top customer service puts Wilson Electronics in a league of its own! I can assure that I will be recommending your products and telling people about my positive experience.
Greg W.
Westfield, New Jersey
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Do Wilson Electronics boosters work? Do they ever!
I delivered an
841263 kit to my brother in-law to try on his company houseboat (see accompanying photo). The houseboat spends summers at Isles Dernieres (The Last Islands) south of Houma on the Gulf Coast of Louisiana. If you look at the carriers coverage map, it shows that there is NO SERVICE at the houseboat’s location, the nearest coverage being about 2 miles away at the extreme tip of the island. Being over water, they could get weak signals if they went outside on top of the house boat, but it wasn’t enough to download emails, etc. Well, after installing the kit, and he called to tell me that now he has 4 bars, and just downloaded a bunch of emails on his iPhone using the Wilson amp.
With the Wilson amp on, his iPhone in test mode inside the metal houseboat showed -75 dB of signal. Turning the amp off resulted in the phone showing 'No Service'."
Frank S.
Kenner, Louisiana
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I just received my booster and accessories. I am totally pleased.
Went from 0 or 1 bar to 3 in my fringe area. Now I can have complete phone calls without static and drops. Thank you. A product that actually works.
Robert G.
Glynco, Georgia
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Just installed your signal boost product at our lake house in the country.
Our place has a metal roof, which blocks all signals. Because we are out in
the country, we are lucky to get 2 bars outside.
We now get 4 and 5 bars with 3G service in the house! My wife and kids are very happy now. Thanks for making me a hero for the day.
Will
Oklahoma
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For several years we had no phone service at our summer home located in a remote area of the Idaho Panhandle. The closest available cell service was 4 miles away (an area discovered and cherished by my Grandkids). Since I need to be in touch with my office several times each day, we had a less than ideal situation. One day while in San Diego and waiting for the completion of some custom audio in my vehicle, I was telling the shop owner about my remote cabin and the lack of any landline or cell. He told me that with the right equipment he could almost guarantee cell service. After further discussion and still skeptical I purchased one of your “Ultimate” kits.
Upon installing the system my brother and I had a question or two and I must commend your Tech Support department. Your personnel made us feel as if we were the only customer of the day and were extremely helpful.
When we found the sweet spot for the Yagi antenna I suddenly enjoyed cell service that was above and beyond any expectations. To our surprise, the indoor antenna also transmits several feet around the exterior of the home and therein the problem. My Grandkids and their friends have discovered they can simply drive close to our porch and its business as usual. My Son-in-Law has suggested a sign saying “Drive Thru Phone Booth – $ .50 Per Minute”. Actually, I love every moment of it. Having the amplifier/repeater has doubled our pleasure at the cabin as well as made conducting business much more efficient.
On a similar note, I recently installed one of your “
Sleek” mobile amplifiers in my personal business vehicle. I commute 60 miles daily from the desert floor to a small mountain town where my business is located and due to terrain, cell coverage is spotty with many dead zones. Until recently, my phone conversations would only be with the office, and not customers, fearing dropped calls.
I must report that although there is still a dead zone in the most rugged area, the reception is truly remarkable by comparison. I am now installing one in my wife’s car as well as our motorhome. Thanks for such a great product!
Garry,
Julian, California
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Bars and 3G in a Verizon "No Service" Zone = Money Well Spent!! My fancy HTC incredible and Data plan were for nothing here in the NC mountains in an area where Verizon says "Sorry, we don't have service there!" I had a very intermittent 1X signal and no 3G at all. I walked around the house and found a spot and SOMETIMES could make a call or get a text to send. I know I had some signal. After some research, I chose the Wilson Sleek to address the problem.
Wilson Sleek Booster Cradle with home kit arrived a few days ago. Antenna on the suction cup mount in the window; Cradle connected; BARS+++ and 3G. I can now use my phone as desired.
Every incoming and outgoing call connected and no dropped calls. Google News, Weather and radar apps... texting (before the Sleek, I was getting text msgs 8-10 hours after they were sent to me) As others have mentioned, it is in a fixed location (my bluetooth will solve that) and there are a few extra wires, but all in all a small price to pay for full service from my phone and data plan.
I volunteer as a campground host and find that some of the areas where I "work" are on the fringe of good signal areas... I expect the Wilson Sleek has solved my reception issues in those areas as well.
All in all, this is money well spent to make the most of a great phone and my always great service with Verizon Wireless.
Jack
North Carolina
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I just wanted to say thank for the
SIGNALBOOST DT Desktop Cellular Amplifier 801247 I purchased in February. I bought it to use at our summer cottage as we have a very weak signal. I planned to install this it in April when we start spending a great deal of our time there. I told some close friends of ours that they really need to consider the purchase of a unit like this, as not once in the past 3 years did we have a phone conversation without multiple recalls & missing words.
They live in the country with a real weak signal & only have a cell phone for calling. In mid Feb. after receiving this unit, I told our friends I would like to try it at their house as it would be 2 months before I could install it at our cottage to see how well it would work. I told them if it works at their house, it would definitely work at our cottage. After completing the installation and powering it up, our friends looked at their phone & saw, for the first time in their home, a signal strength of FULL BARS! My wife & I spent the rest of the day visiting with them, but most of the conversation was related to your product.
They asked me to purchase the same unit for them. I told them I would purchase another unit, & would just leave this one installed as I would not be using it until April. Since this unit was installed, they have not had one dropped call or had a signal strength lower than 4 bars! This unit has, & is working as advertised.
On April 8th the booster may have made the difference for our friend being alive today. On that date he suffered a major heart attack. His wife made the 911 call & was on the cell phone for more than 35 minutes until the rescue squad arrived. He was then transported to the closest local hospital 20 miles away, receiving medical attention at the directive of a major heart specialist who was 100 miles away. Once stabilized he was airlifted to the specialists hospital for treatment.
Our friends, along with my wife & I wish to one more time thank you for a quality product that could very well be the reason we all have more time together.
Ken
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Since moving into our house we have had major cell phone reception issues. I have customers in Europe and Australia and it has been a major inconvenience to put on a jacket and stand outside to make those calls – either very early in the morning or late at night. In addition, I have a phone from work using one carrier and my wife uses a different carrier. So our problems were compounded--and could not be solved by a single carrier femtocell. All these issues were eliminated since installing the Wilson
DB Pro.
Now we can use our phones anywhere in the house with great signal strength and no dropped calls. What a concept! Our neighbors can’t believe it and want to duplicate our experience. This is a no brainer!
….very happy in Orange County, CA
Terry S.
Orange County, California
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A few months ago Gary Winterton, the host of TV's Hooked on Utah, presented me with a Wilson Phone Amplifier to try out. I live in a remote area of Oregon where my service is sporadic.
Once I plugged my phone into the Wilson Phone Amp, I went from two bars to five. To my surprise it gained me another ten miles into a canyon where I travel frequently. My business requires me to travel a great deal, and I find that to successfully be able to handle business on the road a Wilson Phone Amp is essential.
Ira S.
Oregon
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I am very happy with my Wilson product. My work in the oilfield, out in the middle of nowhere is the reason why I chose your product. I have Sprint service on my cell phone and usually have no bars out there.
Now that I purchased your product, I have full bars and I'm even able to retrieve my emails on my phone. I chose your product over having to get into another expensive contract with AT&T, and it surely has paid for itself. I will definitely tell everyone about your product.
Jose B.
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I live in the countryside near Hot Springs, Arkansas.
The bottom line is, using a Wilson booster I eliminated my land line and saved $50 per month! I could not get a cell signal in my office at home and ordered the amplifier and booster antenna and installed it per the directions...
I installed it in about 20 minutes using the complete forty foot of cable. I searched outside my home to find the best cell signal and installed the outside unit at that point using a spare 5-foot piece of spare pipe I had. I use it in my office to make or receive calls, and I usually get five bars but sometimes drop to three or four. The amplifier equipment has solved a major problem for me and I am extremely happy with it. The equipment may at first seem a little expensive, but it will make you very happy in the long run!
Carson
Hot Springs, Arkansas
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I am extremely satisfied with my Wilson mobile cell phone booster. In my current job it's an absolute necessity to have based upon on living in West Virginia. I work for the U.S. Department of Transportation and travel to remote locations in and out of West Virginia. With my recent Wilson Electronics cell phone booster purchase it has given me peace of mind that in most cases I'm in cell phone reception. The Wilson booster that I purchased from local dealer in Grantsville, WV was based upon a few years of having similar devices in our hunting camp.
Bottom line is, I can be virtually anywhere in West Virginia and have at least enough service/signal to send a text or email. Thanks again for your product it has made my life less stressful knowing that I'm virtually in cell range everywhere I go.
Matt
West Virginia
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Approximately 10 days ago I received the cradle booster I had purchased from one of your dealers only 2 days before. As I was going out of town on a crucial business trip, I quickly installed it so I could use it while I was traveling. I especially needed it to work as advertised as I am an independent communications tower developer. The purpose of my trip was to perform site walks on 23 new tower locations throughout MS & South Alabama, so obviously most of the sites would be without significant wireless reception. Wrong! At every location I had to remove it from the cradle and step several feet away from my vehicle to determine the "true" strength of AT&'s signal! In most cases, my iPhone would either display one or no bars of reception, but most of the time "no signal" would pop-up just as my associate's phone did. Upon re-entering my truck and returning it to its cradle, it would return to 4 or even a full 5 bars or reception from whence I could then make calls safely using the MS Sync in my new Ford truck. Your product is the only one I've found in many years that not only meets, but wildly exceeds your advertised claims!
Wilson Electronics, you are an outstanding company, and in this day and time, that is a rapidly vanishing achievement!
My very best regards! Please let me know of any other products you produce that work as good as this cradle booster!
Dick
Alabama
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We have been a retailer for the Wilson amplifier system for a few years. The reason we started carrying these units was for our customers who needed their cell phones to work. You see, we live in a rural area and although the cell coverage is better than it used to be it still lacks in many ways. There are many dead areas here. We have a beautiful lake, Lake Ouachita, that many people all across the U.S. come to visit and have weekend or summer homes here. They are also business people who need to stay in touch. They find that their phones do not always work out here and there are "Dead Zones".
I have sold amplifier systems to these people and now they can use their phones. I also have a young man who is paralyzed who has one and it makes his life a little easier than having to go outside to use his phone or to be hooked to an antenna in one location. I believe if some of the cell phone companies would come live or stay in our area for a short period of time they would see how we have to live. How would they like to get in a car and drive a mile or two just to use their phone? They need to understand if it weren't for cell amplifier systems, some people would not be able to use their phones.
Lisa
Arkansas
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Cavalier County is located, as you are probably aware, in the NE corner of North Dakota. We are bordered on the north by Canada, as such we are consistently running into a lack of voice and data communications due to the proximity to Canada and the cross border issues with frequencies.
To address the issue of the holes that this causes in our voice and data communications, we have deployed many cellular signal boosters in our county response vehicles. Public Works vehicles, ambulances, fire trucks, and Sheriff's patrol vehicles and Search and Rescue. The signal boosters are life savers, they boost signal from no bars of service to a lifesaving one to three, allowing first responders to access lifesaving help, whether by voice or data.
As an example, we have numerous emergency calls in the area of the Pembina Gorge, which is approximately one fourth of our county. The area of the gorge most active in tourism is at the northern edge, many snow mobile and hiking trails exist in this area. One such incident is as follows; when a snowmobile went over the edge of the gorge, one of the party members went to the closest house to call 911. Cavalier and Pembina counties were dispatched to rescue the stranded snowmobiler. Upon arrival on scene, it was discovered that more assistance was needed, as when the snowmobile went over there was an additional passenger onboard, along with the difficulty in rescuing the driver who was 150 feet down the side of the gorge. Due to the terrain and proximity to Canada, there is no radio coverage in this area.
Search and Rescue was able to contact the Public Safety Answering Point in Cavalier County, by cellular telephone, to dispatch more responders, including an additional ambulance and more rappelling equipment, through the cellular network. This was due to the fact that they had a Wilson Cellular Signal Booster. The outcome was much improved due to the communications capabilities that allowed for rapid response. The patients and responders were out of the -20 degree temperature and to the ambulances and response vehicles in a timeframe that saved them from frostbite, hypothermia or worse. All involved it the accident and rescue are fine today.
The paragraph above is only one instance of many.
Karen
Cavalier County, North Dakota
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I just thought I would give you an update and a final thanks for all your help.
We have moved back into our remodeled building, and our cell repeater equipment is working very well. All employees and visitors, regardless of carrier, can get a good signal in our building -- throughout the building. When we plugged your equipment in for the first time, I was getting three and four bars on my phone, which I seldom get outside.
Put me down as a pleased customer. I'm sure our contractor and electrician will be buying some of your products as well.
Again, thank you for all your help!
Clyde
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The new repeater is installed and working very well. Mrs. L. asked me to extend her thanks to all who have participated in ALL of these repeater installations, electricians included! My friends, Chad and John sold us good products and helped hugely with engineering, thanks!
Thanks All!
John,
Hospital Telecom System Technician
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We live/work in a mountainous area of Northeast Oregon. Our typical buyer or user (of cell phone amplifiers) is in one of two categories: 1. either public safety officials that respond to wild land fires, search and rescue, law enforcement, or lifesaving missions. - or - 2. Loggers, hunters, fishermen, wood gatherers, recreationalists, or those with homes/cabins in the outlying woods. Without a competitive source such as Wilson for cell phone amps many such citizens would unnecessarily be in mortal danger.
Category 2 users are particularly vulnerable as there are no other forms of communication in the areas they live or frequent. Many of our woodlands homeowners have commented on how much safer they feel knowing that they can call for help if needed. They do not have access to phone lines nor have reliable cell phone signals without amplification. Stranded winter four wheel drive recreationalists have been able to call family and friends to help dig or winch them out of trouble. Hunters or 4-wheelers hurt in the woods have increased chances of survival due to increased cell phone signals.
One might think that public safety officials always have two-way radio communications... but they don't. There are many more cell phone towers than there are sheriff repeaters, etc. The ability to coordinate or update a search and rescue mission is invaluable as is being able to call for help to arrest a pot grower or other miscreant.
William
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I have the Wilson Trucker Antenna and amplifier. I am in an RV club. When we are camping in some of our favorite spots, I am the only one with a signal.
Actual Post from a Member of RV.net
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I recently installed a Wilson cell phone repeater system in our rig and have been so pleased that I promised myself I'd write a review for the members of the forum.
First, a bit of background. We frequently travel to some very remote "dark sky" sites with our astronomy club. We often had little to no cell service which bothered us as we left teens at home and felt "out of touch". Last May, while we were attending the Riverside Telescope Makers Conference, at YMCA Camp Oakes near Big Bear, CA, our dachshund was in a specialty veterinary practice having spine surgery. We had to travel to the nearest payphone, several times a day, to check on his condition. This year, we determined things would be different so, after much research, I undertook the installation of the Wilson system.
The system I installed consists of the Wilson 801201 Dual-Band Wireless Amplifier. This is a repeater, with an interior antenna, rather than a "direct connect" system. The amplifier is installed on the outside of a cabinet, facing the cabover bunk, which is just behind the passenger seat and just above a "barrel chair. It is not visible from the coach unless you are in the bunk or really make an effort. It was installed on the outside of the cabinet to facilitate air circulation for cooling. I installed a 12V outlet, running off house power, on the bottom of the cabinet. With the supplied switched power cord, I can thus run the system off either coach or chassis power.
The inside antenna is installed on the coach side of the bulkhead, chassis to coach, just behind the passenger seat, and immediately adjacent to the barrel seat. Located where it is, the passenger seat or the barrel seat are the ideal locations for getting the best signal. My intention was that the barrel seat would become the "phone booth" and we have found that it works great in that regard.
30 feet of Wilson 952330, LMR400 Ultra Low Loss Coax cable, runs from the amplifier, through the floor, to the frame rail where it is run to the rear bumper. This cable is large diameter but loses only 1db of signal in a 30' run. I had determined that I was not going to install an expensive antenna and amplifier only to have much of the signal lost in a cable run. At the rear bumper, the cable from the antenna attaches to this cable.
The outside antenna is a Wilson 301133 RV/Trucker Spring Mounted Antenna. It is mounted to the ladder, near where it is secured to the roof of the coach, using the Wilson 3-Way mount. I have seen other installations where the antenna is mounted further down the ladder, behind the coach, but I wanted the ground plane to be above the roof line of the coach for the best signal. In this installation, the tip of the antenna is 11'9" from the ground...which is 11" above the top of the AC unit at 10' 10". Various connectors/adapters were used to facilitate connecting the various sizes of cable.
Wilson literature offers the disclaimer that this system will only work when you have "some" signal as it will not amplify where no signal is present. Our experience goes beyond this disclaimer.
At Big Bear, parked in EXACTLY the same spot where we were last year, without the amplifier turned on, we once again had no signal, and no service, on AT&T. AT&T maps show "No Service" in this area. With the amplifier turned on, and sitting in or standing near the barrel chair, we had 2-3 bars with my old Motorola V-557 and my wife's iPhone. Though the signal would occasionally fade, we were able to have voice communication with our kids most of the time. My wife was able to send and receive texts with her iPhone at will. She also had intermittent "Edge" data capabilities. As hers is an older iPhone, we do not know if we had 3G connectivity.
Verizon maps show coverage in the area but experience has been it's very intermittent at the venue. There is one Verizon "hotspot" that the organizers marked with a ring of painted rocks and a surveyor's stake, half a mile from where we were parked. In our camp, where we had several motor homes and travel trailers parked, we had no Verizon signal outside of our coach. When members of our club who are Verizon customers sat in our barrel chair "phone booth", they too had voice, text, and data capability. The only club members who had no connectivity from our coach were one couple with T-Mobile.
All in all, the objectives were achieved, the cost was totally justified, and we couldn't be more pleased.
Actual Post from a Member of RV.Net
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Here's some background on our experience with the installation and use of the Wilson Electronics cell phone repeater system.
Background: Several months ago, we installed a
Wilson Cell Phone repeater System and had to overcome some challenges here at our Hollywood location.
The Requirement: Dual-band cell phone coverage in our facility.
The Environment: Our office is has concrete and/or granite on three sides, with three levels of parking above us (that's more concrete). The remaining side of our office has large windows surrounded by granite. The windows face South towards the Hollywood Freeway.
Normal cell phone reception is great when standing near the windows but moving 10 feet or more inward causes significant drop in the number of "bars" on our phones. We could not mount antennas on our roof because there are three levels of parking above us, with no easy way to pass a coax cable down through the concrete.
The building's owner forbids us from mounting anything on the outside of the office because it could mar the smooth granite face, and it would detract from the artistic appearance of the small office park where we are. Executive offices are behind our concrete wall, with automobile parking beyond that. Cell phone signals could never get through that density. A repeater system was definitely needed along. Wilson Electronics provided the right solution.
Conclusion: Even though the secondary Dome antenna is surrounded by rooms filled with an impressive array of electronic equipment, we now have no problem with cell phone communications anywhere in our facility, thanks to Wilson Electronics.
Ralph K.
Hollywood, California
Customer Service Testimonials
I just wanted to express my appreciation to Wilson Electronics, and to the tech support rep I spoke with, for making my warranty repair (exchange) on my Wilson Signal Booster so painless & easy. I thought for sure that I was going to be given the "run around," as I have in the past with other products from other companies. I wasn't expecting to be treated so professionally and with as much courtesy as I have with Wilson's customer service rep. As promised, after I sent in my defective unit, a replacement was quickly sent to me. I now have a unit that was better than the one it replaced! Again, thank you for GREAT customer service and technical support!
I will always choose WILSON for all my cellular booster needs!
Robert L.
Lewiston, California
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I received a call (on my answering machine) from you regarding the replacement Mobile Wireless 800/1900MHz sent to me back in October. This is the first chance I have had to reply to your inquiry. I was out of the country for some time and just recently hooked up the new replacement amp at our cabin and it works just fine. We have been using it during our current deer hunting season without any problems.
I want to thank you for the great support and product backing your company provides. I certainly have mentioned it to several of my friends who also have Wilson products at their cabins. It is nice to see a company stand behind their product. I will not hesitate to recommend your company to others!
Congratulations on great customer service.
Mike J.
Manistique, Michigan
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In a world in which customer service and support seems to have gone the way of the horse and buggy, your company is a breath of fresh air. I was having some problems with the installation of a
DB Pro repeater that I purchased thru Amazon.com. Your tech support rep was very interested in making sure it worked properly in my house. We talked about the different issues which could be effecting performance and came up with a remedy... all in his (very successful) effort to make sure I was totally satisfied with your product. If my interaction with tech support is representative of how you do business (I suspect my experience was quite typical based on your testimonials), I wish there was a way to instill that pride and commitment to more companies, both here and abroad. Thanks for reminding me what "service after the sale" really means.
Gary B.
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Thank you so much for your help over the past several weeks. Your tech support rep helped solve the problem I was having. We got the signal booster installed and it worked... we got 3G and we were really really REALLY happy... Voila! my renters now have 3G.
But here is the best part. My own house still had the slowest Edge signal in the universe, so I called Wilson Electronics Tech Support again and got another helpful rep. He explained the whole situation to me so that finally I understood what it was I was trying to accomplish. He had me go out while we were on the phone and describe my antenna to him. He helped me take care of the problem I encountered THAT DAY. I couldn't believe it. I have told this story 50 times at least since that day, and the universal response is that
Wilson Electronics has unbelievable customer service and unbelievable tech support. I then say: "I called them at least 5 times over the weeks and they were always nice and patient and willing to educate me!" This is off the scale and you have the undying respect of everyone I know who checks out my new system.
I am here to Testify to that! If you ever need me to say you guys are the best thing since sliced bread, I will be happy to say it or sing it or write it. Thank you so much. Thank you to my tech support reps that helped me, for being so kind and smart.
Melody A.
Olympia, Washington
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I received the amp today and got it all set up. What a difference! Thank you and Wilson so much for your extraordinary customer service. I can’t say enough on how much I appreciate everything. I live in a very rural area and I will spread the word like wildfire to whomever wants to listen... I am no signals expert, but I know there are a lot of people in these parts that would kill to be able to see what I am seeing. Thank you many times over…
Jeff
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I want to thank Wilson Electronics, and especially your Tech Support Department, for
the great products you create and the wonderful support you give. I live in
a rural desert area on the fringe of local cellular service. My only
internet connection is via wireless cellular broadband. It was terrible.
By
using Wilson products, I have increased my speed and access greatly.
Recently I had a malfunction of my much-used Wilson amplifier. I called the
Tech Dept. for help and the gentleman who helped me sent me a new unit right
away. Where in modern America can one find such strength of character in a
manufacturer? In St. George, Utah!
Thank you for all you do and who you are!
Steve B.
Whitewater, California
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I want to compliment you and your company for what I would call going above and beyond with your customer service program. I cannot express my gratitude for your guidance in solving a question about my Wilson Amplifier. After you explained what I needed to do for a proper installation, you even supplied me with the necessary extension wires and cable connectors. To think I only called in to order a little grounding probe for my
RV antenna. I learned a lot from a short conversation and was blown away by the willingness to help. I have already told many of my RV friends about the signal booster and you can believe me when I tell you, I will be talking a lot about your friendly service.
In this economy Wilson Electronics is a RARE find.
H.L. M.
Florida
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I just want to thank the Tech Support rep who helped me. He went out of his way to help me with my question, when I was informed or misunderstood the information I was told. Most of the time when you call customer support or tech support on a item you bought they do little if anything to help. Wilson Electronics and the rep who helped me went out of his way to solve the problem very quickly and professionally and at no further cost to me. I already had one Wilson Product that worked so good I wanted one for my vehicle also.
But since I see how great your support is I have recommended your product to several people of which two have already went and purchased products. And since I see how well you take care of your customers I am in the process of getting approval to allow me to purchase several car units for our Police Cars at the department I work for. Again I just want to say thanks to Wilson Electronics and its excellent tech support.
Toby G.
Police Officer/EMT
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I live in a very rural area in south Louisiana, in a 2 story house with a tin roof. We could not receive a signal in our house to use our cell phone. After much research we purchased an antenna to put on the outside of our house, in hopes of being able to use our cell phones.
I contacted Wilson Tech Support to get help because even after installation we still could not receive a signal. Never have I had a company work so hard to satisfy our needs...
We now are able to enjoy 4 bars on our cell phones and have excellent reception. I have never ever had a company go so far out of their way to help make sure that their product did what they advertised.
We are thrilled, and want everyone to know how great this company is and would recommend them to anyone who needs to improve their cell phone reception.
THANK YOU FOR BEING SUCH A GREAT COMPANY! I wish more companies had your work ethic!
Deni
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I want to thank you for all the support your tech support team provided during the time my system was down. Living remotely, and with a disability, not being able to communicate with the electronic world was a nightmare.
It was quite the relief to know that the Wilson was willing to step in and help. I will strongly recommend your products to all the friends in my neighborhood, like me, who are dependant on signal amplifiers.
Thank you very much.
William
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